Just three days before the Thanksgiving 2024 holiday, Microsoft Outlook went down. On November 25, 2024, thousands of Office 365 customers reported loading issues with their email accounts, affecting workers in various industries. As Outlook users wait for an update from the tech company, we’ve got the latest information on the system-wide problem below.
Is Outlook Down Today?
Yes, Outlook is experiencing an outage. Most users had issues loading their email accounts in the morning on November 25. According to Downdetector, more than 8,000 Outlook customers reported outages by noon that day. It appears the outage is affecting Outlook users around the U.S., as people from California to Massachusetts reported issues with their accounts.
When trying to refresh their emails on a desktop or on the Outlook app, users saw banners that read “service unavailable” or “not found” among other messages. Some customers simply had trouble loading their emails.
you all newslettered too hard for Microsoft Outlook's heart to take it pic.twitter.com/NeqGGnBxFK
— Alex Konrad (@alexrkonrad) November 25, 2024
Why Is Microsoft Outlook Having Issues?
At the time of publication, Microsoft has not publicly explained the catalyst behind Outlook’s outage. So far, it’s still unclear why customers are having issues. Outlook’s verified X account responded to several online users about the shutdown.
“Hello, we’ve started to deploy a fix which is currently progressing through the affected environment,” Outlook’s X account tweeted while replying to a frustrated customer. “While this progresses, we’re beginning manual restarts on a subset of machines that are in an unhealthy state.”
In another tweeted reply, Outlook noted that “the fix has reached approximately 90 percent of the affected environments and our targeted restarts continue to progress.”
According to Deadline, Outlook announced that it “identified a recent change” as the cause of the outage and that Microsoft started to “revert the change” while “investigating what additional actions are required.”
When Will Outlook Be Restored?
It’s still unclear when Microsoft will be able to restore Outlook for all users. As the company works to identify the problem, users will have to wait. The last system-wide Microsoft outage — which was in September 2024 — took roughly a day to fix for most users.
At around 12 p.m. ET, Outlook informed customers via X that its “targeted restarts are progressing slower than anticipated for the majority of affected users” and that an “ETA for resolution will be provided as soon as available.”