The freakout gained traction thanks to makeup artist Jeffree Star expressing his concern over the product. “SO disappointed in this product. That wand is unacceptable,” he tweeted, with a photo as proof. “No shade but… How the f*** can a multimillion dollar celebrity think this is acceptable?? Was there no quality control? Those were brand-new straight out of the box, and I pulled them out for the first time and saw that…umm…I’ve seen on her Snapchat that she kinda addressed this issue and said the wand would be better next time…do I get a refund? So the first customers were just guinea pigs? How is that fair or a consumer to get something s***y and then the next launch it’s fixed?”
The rant prompted tons of other angry buyers to share their horror stories about the lip glosses, and post photos of their own to prove how messed up the brushes they received were.
Meanwhile, Kylie addressed the situation on her KylieCosmetics Instagram account. “When I saw the problem with my lip gloss brushes I stopped all production and changed it,” she explained. “Life is a learning experience and we learn from our mistakes.”
To alleviate the problem, the company is sending out the new brushes to anyone who ordered in the first shipment on April 1 — no need to email or anything, everyone in the original group of orderers will automatically get the new product. Phew!
When you asked about @KylieJenner's lip kit our own @HollywoodLife brushes are defective too! pic.twitter.com/f1FSexLopQ
— Chloe Melas (@Chloe_Melas) April 19, 2016
I was really disappointed to open up my @kyliecosmetics gloss + see this frayed applicator brush 😕 pic.twitter.com/sMiMUxcDcF
— ♡ 𝐦𝐚𝐥𝐥𝐨𝐫𝐲⁷ (@yoMallory) April 12, 2016
@JeffreeStar yes yes facts pic.twitter.com/HBLwr8nEWu
— ✨Tiara ✨ (@TiaraLynnRay) April 15, 2016
https://twitter.com/kekerichards/status/721063984934162432
https://twitter.com/x3_Michii/status/721059491106721792
Do you think fans are being too hard on Kylie, HollywoodLifers?