“Because Samsung believes consumers’ safety remains our top priority. We are strongly advising consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available from the original place of purchase,” a moderator for the Samsung Community blog on the company’s website said in an official statement Oct. 11.
If you have a phone an original Galaxy Note 7 or a replacement, Samsung is asking everyone to power the device down and exchange your current phone for a Galaxy S7 or Galaxy S7 Edge. The replacement of any Galaxy Note 7 specific accessories will be refunded of the price difference between devices. OR Samsung is directing customers to contact their point of purchase for a full refund. Customers who exchange the phone will also receive a $25 gift card, in-store credit and accessory credit, or bill credit from select carrier retail outlets.
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This news comes after Samsung claimed, Oct. 10, that it stopped making the phones, but were making adjustments and improvements. Samsung carriers were then directed to receive replacement phones. When reports came out that the replacements were catching fire, the South Korean company made its permanent decision.
This has many people worried the company will discontinue its complete Galaxy Series. While there has been confirmation from the company that these are the only phones of its kind creating issues, many are skeptical to trust the carrier. This could cause a major market drop for Samsung Electronics. People are already creating buzz on the internet that they will be switching to Apple. Samsung said on its official website that they are working with the US Consumer Product Safety Commission (CPSC) to investigate the recent reports of the Galaxy note 7 catching fire.
HollywoodLifers, do you feel safe as a Samsung carrier? If not, will you be switching to Apple? Tell us below!