Mohegan Sun Connecticut’s ‘Back of House’ returns for a 2nd season with delicious food, stronger drinks, and major stars! The show’s very own Lindsay Cady takes us inside what it’s like to plan the biggest and best events for Hollywood’s hottest stars!
Mohegan Sun’s Back of House returns with an all-new season (2) filled with tasty food, strong drinks, party planning and big stars! The digital series gives viewers and up-close-and-personal look inside what it takes to plan the most lavish and successful events at Mohegan Sun Connecticut. This season, grand openings, big celebrities, special events, amazing food, concerts and sports all collide as viewers get an all-access pass to one of the largest resort destinations in the world.
From back stage access into entertainment venues and luxury hotel suites, to the back hallways and offices of key executives — Back of House will explore it all! While we’ll see the glitz and the glam of what it takes to impress some of Hollywood’s hottest stars, we will also see the dramatics of tight deadlines, meetings, unexpected and last minute changes and much more!
Lindsay Cady, the Director of Creative Events and Talent Management at Mohegan Sun took us inside season two of Back of House, where she revealed the ins and outs of her job. Check out our interview, where Cady explains all of the crazy moments, random mishaps and over-the-top requests!
What do you want people to take away or see when they watch ‘Back of House’?
The Mohegan Sun employees, including myself, really wanted people to see behind the scenes of our day-to-day lives at Mohegan Sun, while also showcasing the many different industries we have our hands in – hospitality, entertainment, food & beverage and more. Working at Mohegan Sun does make it interesting, since it’s really all of those things bundled into one integrated entertainment resort. Our ultimate goal is to give each and every guest memorable experiences in great captivating environments, so hopefully the Back of House series demonstrates that.
How is this season (2) different or more elevated than the last?
Compared to last season, Back of House Season 2 focuses more on the ins-and-outs of running an entertainment resort and our core responsibilities at Mohegan Sun and a little less about the drama. Season 2 features eight episodes instead of six, and each episode is a bit shorter in length to better align with today’s online viewing habits.
We wanted every episode to be entertaining and informative, to show guests and fans the types of entertainment and resort “happenings” they wouldn’t get to see on a typical visit. Biggest difference this season is that we are showing viewers how things are getting done, as opposed to what’s happening and why.
Can you take us inside what it truly takes to lock down, plan and execute a celebrity event? — The good, stressful and dramatic moments are more than welcome, ha.
Such a loaded question! From the start, it takes creating the right, approachable and attainable concept. Combining knowledge on what is ‘current’ and what celebrities are actually ‘participating in/doing;’ along with what the ‘audience or target market’ will be interested in; and then figuring out which contacts to actually make it happen; all with a little luck.
It’s always a rush once a celebrity is booked for an event, or a sense of accomplishment, and truly the hardest part. It’s knowing which contact in my cell is going to actually help me make it happen, and be the most appropriate to make the offer to the artist. Once accomplished, assuring the contract process (which can also be tedious) runs smoothly and efficiently is key too.
As far as planning, we have an amazing staff here. I plan as much as I can ahead of time – rider requests and logistics, and then expectations of the artist. I truly try to be transparent with the artists’ team on what they can expect upon arrival and during the event. I find this really works for the execution phase.
No matter how hard you plan, there’s always last minute problems that you can’t plan for. With talent driven events, just staying calm and really thinking through a solution is key- sometimes you really need to think outside of the box. Also remembering that the audience generally has about a quarter of the expectations that I do!
It’s maintaining a good energy with the talent and their team to make sure their experience is enjoyable, the same as we would for any guest. I think that’s always an element people overlook with what I do. It’s not just getting the talent here, it’s creating a great experience for the artist (along with meeting the expectations of my team) so that they want to come back.
Can you tell us how it was to book Snoop and Martha and to work an event with DJ Khaled?
With the Martha/Snoop booking, each contract was done separately, meaning I had to make sure the event was appealing and attainable by both camps. Then, I had to get them to agree to do it together – ha! It was hard, but worth it – our guests loved it, and I love that it was the first time they had ever done anything ‘live’ together.
Khaled’s after party was straightforward, but it’s always nerve-wracking doing anything ‘post show’. I have to get them into a different mindset and have them move past anything that could have gone wrong or they weren’t happy with. Again, I just like to make sure that the artist has a good experience, and there are no surprises. He was great though, we have mutual contacts and the club loved it.
Do you or how do you tailor your events to the celebrity at hand — from the Housewives, to a singer/rapper, to a celebrity chef.
Of course. They are all so different, and all have different ways of doing things. I always say I have to be like a chameleon….and really adjust to what I think will be appealing to that particular celeb.
Experience has really helped with being able to do this. I know when they need space – I know what they are doing at other places – I know what they’re willing to do or what they’ll feel weird doing. Honestly, they’re all just people like us. Hospitality is so key, along with what I said before – no surprises.
I see your job is handling anything from culinary to hospitality — What are some of the most challenging aspects of that part of planning a celeb event at Mohegan?
Just staying organized. I really can’t miss anything – which can be super challenging when multitasking. Especially when dealing with multiple personalities during an event. Honestly, celebrities and talent don’t really know what else I’m doing, they just know I’m their contact and they need to be there. I used to get defensive about it – but now I’m like ‘they truly don’t know’ and it’s not really their fault.
I think the most challenging too is knowing while planning as much as you can prior to the event, it’s always just going to be the execution and quick thinking that’s going to get you through it. I can plan all day, it usually gets thrown out the window. I relate it a lot of times to being a Mom…
Can you elaborate or explain on your relationships with talent and your team — How is it that you create this bond and maintain it?
I always need to make sure communication with my team here is flowing… I have to be just as transparent with them as I am with the artist. Nothing can really slip through the cracks. It’s on me if it does, I can’t really blame anyone else, since I’m also my team’s point of contact. I think the toughest are the last minute details – I don’t know how intense an artist is going to be until they’re on site. It’s being able to just roll with it, even when I’m ‘over’ it. I try to keep it light/ funny – especially for staff. Always remembering it’s not ‘brain surgery’ and we aren’t saving lives ha!
Was there ever a time where you learned something valuable about your job that you now implement moving forward… whether it was a rewarding experience; a lesson-learning experience; a mistake that turned out to be a good lesson; or anything along those lines?
I learn ALL THE TIME. What I’ve learned the most is to follow my gut. If I don’t feel good about something, a concept or a celebrity partner, I don’t really go with it. On the flip side of that, I’ve learned anything is really attainable – people always have so many limits. I don’t really like limits – if I gave myself limits, a lot of the events I’ve done would not have happened.