Southwest Mix-Up Leaves A 9-Year-Old Stranded Alone For Five Hours

Fri, December 23, 2011 10:37am EDT by 16 Comments

It’s a parent’s worst nightmare: A nine-year-old girl’s flight arrived at her destination without her on it, and nobody knew where she was!

Little Chloe Boyce was traveling from her home in Clarksville, Tenn. to New York to see family, but her Southwest flight was delayed at Baltimore. The only problem? Nobody told her parents! When Chloe’s aunt went to pick her up at La Guardia airport, she wasn’t there, according to The Daily Mail!

Chloe had been taken off of the plane in Baltimore and rebooked on a flight five hours later, but her family had no idea where she was because the airline neglected to inform them!

When Chloe didn’t get off of her flight, she frantically called Southwest. It took an HOUR for them to track her down — imagine her mother’s horror! “It was like the scariest moment of my life to think they didn’t know where she was,” her mother Elena Kerr told ABC News.

She had been scheduled to stop in Columbus and Baltimore, but she wasn’t supposed to get off of the plane. But when fog hit Columbus, the flight landed in Cleveland. Somebody from the airline took her off of the flight in Baltimore to rebook.

“We just don’t understand why we weren’t called, especially because the Southwest policy states that someone must be available to answer phone calls during the flight time in the event of a flight irregularity,” Elena told MSNBC.

Southwest has apologized to the family and refunded the cost of the flight. Also, a pilot who was alerted to Chloe’s situation bought her dinner during the five-hour delay and made sure the little girl was comfortable.

This might very well be Chloe’s last unaccompanied flight: “I’m going to be driving the 17 hours to New York to get her,” her mom said.

Yikes! What would YOU have done if this had happened to your child, HollyMoms?

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